Providing lettings and property management for landlords and tenants in Eastbourne and surrounding areas.
This post is being updated regularly based on advice from the UK Government and our associations.
A message from Chris Mooney, Managing Director
COVID-19 (Coronavirus) is creating uncertainty for many of us in our daily lives. We are fortunate that our systems are cloud based and our staff can work from home. We’d like to reassure you that we are following government guidelines to ensure we can continue to manage your rental property, your development or block.
If you need to contact us please email firstname.lastname@example.org or use the contact us tab on this website.
Please continue to report non-urgent maintenance issues through our online portal or email. We cannot guarantee that we will be able to arrange tradesman for non-emergency maintenance as it will depend on their availability. In the event of an emergency please call our office and follow the instructions provided.
If there are any confirmed cases of COVID-19 (Coronavirus) in your property we would ask that you inform us immediately by emailing email@example.com. This will ensure we are in a position to inform all relevant people, as well as keeping contractors and our employees aware of the situation.
During these uncertain times, we would ask that you keep an eye on vulnerable neighbours who may not be able to go to the supermarket, pick up prescriptions or dispose of refuse in communal bins.
We’re committed to providing you with the best service possible so you can continue to rely on us.
Government Response: https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response
NHS Advice: https://www.nhs.uk/conditions/coronavirus-covid-19
AGM's / Leaseholder Meetings: Eastbourne Lettings has taken the proactive decision to postpone any upcoming resident gathering until more is known regarding self-isolating and the affect of the Coronavirus.
Communal cleaning: All cleaning contractors have been advised to place a higher priority on door handles, push plates, keypads, lift buttons and other frequently touched surfaces alongside their usual cleaning tasks to communal areas.
Self-isolating (generally): If you are self-isolating, please advise Eastbourne Lettings.
If we need to access your property:
Self-isolating – If you have to self isolate after an appointment has been made, please contact Eastbourne Lettings as soon as possible so the appointment is rearranged for after 7-14 days quarantine period.
Social distancing – For the benefit of Eastbourne Lettings staff and contractors, once you have let the engineer/contractor in (they will knock and then stand away from the door), please refrain from entering same room they are working in.
Further updates to be posted in due course.